Every system needs maintenance to keep running smoothly, and every product needs to have good support in order to help customers. Smartlink is proud to provide the complete spectrum of support services including database and production support, remote diagnostics, system upgrades and most importantly, ensuring that your systems will continue to perform at an optimal level.
We also offer an integrated offshore support center for the purpose of maintenance and customer support. Our infrastructure is capable of handling L1, L2 and L3 support and our trained staff will ensure that response times keep up to SLAs. Smartlink has extensive product knowledge and experience in working with Oracle Application Server, CRM, content management, data warehousing and ERP products.
Our top priority is customer satisfaction, and we provide all our services while keeping this in mind. Smartlink provides dedicated support centers & staff for each client, ensuring that your data gets the attention it deserves. Our experienced pool of technical resources and their flexibility in working across time zones will ensure that any support issue will be handled with a rapid response.
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