As organizations grow and evolve with their dynamic environment, they are faced with the increasingly difficult challenge of maintaining their complex IT infrastructure and managing their human assets. To this end, Smartlink provides a portfolio of services:

Consultancy Services

Smartlink provides consulting expertise at functional and business unit levels to optimize business processes and inculcate best practices that allow companies to increase efficiency and improve throughput.

  • Site survey
  • Capacity management services
  • Requirements definition
  • Hardware and software selection

Systems Integration

Smartlink provides the technical expertise to implement and integrate proven, state of the art technologies to achieve your specific business objectives. Our years of technology leadership include building and implementing challenging information systems.

Smartlink partners with global technology leaders in providing international IT solutions to our clients by customizing them to suit local requirements. We, along with our business partners, specialize in the deployment of complex ERP software packages such as Oracle and SAP. With a powerful blend of technical know-how, over 1200 consultants at our disposal and a strong understanding of Middle Eastern culture and deep industry knowledge, we integrate innovative solutions with your existing systems and deliver added value to your business.

Our systems integration capabilities include:

  • Analysis of client requirements
  • Planning, designing and implementation of custom applications
  • Customization of packaged applications (ERP)
  • Integration of software and hardware components
  • End-user training
  • Enabling enterprise application integration

Business Process Consulting

Deploying packaged applications is one thing. Ensuring that your business processes are optimized to make the most of the systems you deploy is another. Smartlink has a team of experienced professionals focused on optimizing and streamlining business processes so that your business solutions work for you, and not against you. Whether you need to integrate back-office accounting, customer relationship management, streamline manufacturing or distribution and inventory management, Smartlink has a team of experts ready to serve you.

Facilities Management

Businesses are aware that information systems are critical to smooth operation and that downtime has a disastrous impact on production, customer satisfaction and revenue. We enable organizations to concentrate on their core business, deliver added value to their operations, and enhance their productivity by offering them the following facility management services:

  • FM Service Benefits
  • Onsite IT infrastructure management
  • Reduced investment in training and permanent staffing
  • Maximum value on investments in hardware and software
  • More time to focus on core competencies

Operations and Management Services

  • IT/Data Processing
  • IT Infrastructure
  • Service desk services
  • Management of 3rd party maintenance services

LAN Installation & WAN Support Services

  • Infrastructure and design of LAN & WAN
  • Project management
  • Cabling - installation and labeling
  • Hardware - servers, switches, routers and peripherals
  • Software - client based, network based, customised applications and security applications.
  • Network health check
  • Technical support
  • Asset support

System Installation & Support Services

  • Infrastructure and design of system
  • Project management
  • Cabling - installation and maintenance
  • Hardware - servers and peripherals
  • Software - operating systems, software modules and security applications
  • System performance analysis and tuning
  • Technical support
  • Asset support

Asset Management Services

  • Inventory management and maintenance
  • Specifications requirements (Hardware and Software)
  • Software licensing
  • Security and access control
  • Anti-Virus protection



© Smartlink 2010